Refund Policy

9cpt fze (registered at Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates) is committed to your learning experience. This policy explains when and how you can obtain a refund.

1. Our 14-Day Money-Back Guarantee

You may request a full refund within fourteen (14) days of your purchase, provided you have accessed less than 20% of the course material (measured by video watch time and lesson completion).

2. Exceptions & Non-Refundable Items

• Requests submitted after the 14-day window has closed.
• Accounts that have accessed 20% or more of a course's content.
• Promotional bundles, limited-time offers, or discounts of 50% or more (these will be clearly labelled "non-refundable" at checkout).
• Gift codes, complimentary courses, or content awarded through referrals.
• Accounts suspended or terminated for fraud, abuse or breach of the Terms & Conditions.

3. How to Request a Refund

Submit your request through the Contact page with:

• your order number (from the purchase confirmation email);
• the email address associated with your account;
• the reason for the refund (optional, but helps us improve).

Or email support@9cpt.com with the same details.

4. Processing Time

We acknowledge every request within one business day and issue a decision within two (2) business days. Approved refunds are returned to the original payment method within 5–10 business days. Depending on your bank or card issuer, funds may take a few additional days to appear on your statement.

5. Partial Refunds

Where you have purchased a multi-course bundle and only some courses have been accessed beyond the threshold, we may issue a pro-rata partial refund at our discretion for the untouched courses.

6. Duplicate Charges & Technical Issues

If you were charged twice by mistake, or you cannot access the course you paid for and we cannot resolve the issue within 5 business days, you are entitled to a full refund regardless of the 14-day window.

7. Your Consumer Rights

This policy does not affect your statutory rights as a consumer under applicable law.

8. Contact

9cpt fze
Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates
Email: support@9cpt.com